🛠 Tech Stack

💼 About This Role

You'll support customer relationships for a healthcare price transparency platform, bridging tactical support with strategic account management. You'll drive engagement, retention, and expansion opportunities while developing competencies for a Customer Success Manager trajectory. This fully remote role is a launchpad for growth within a Series C company.

🎯 What You'll Do

• Develop and execute strategic account plans for engagement and retention.
• Lead customer meetings, deliver product training, and manage follow-ups.
• Support onboarding, renewals, and ongoing account management.
• Act as customer advocate and partner with Product, Engineering, and Sales.

📋 Requirements

• Bachelor’s Degree in Business, Healthcare Management, or related field.
• 3+ years of experience in a customer-facing role in healthcare, SaaS, or consulting.
• Customer success principles such as retention strategy and value realization.
• Exceptional communication with executive presence and data translation skills.

✨ Nice to Have

• Background in Revenue Cycle Management, managed care, or EHR systems.
• Experience with CMS price transparency or No Surprises Act regulations.
• Comfortable with Salesforce and healthcare data analytics tools.

🎁 Benefits & Perks

• 💰 Competitive pay with equity options
• 🏥 Stellar health care plan (Medical, Dental, Vision) with FSA/HSA
• 🏖️ Unlimited PTO
• 🏠 Fully remote work with flexible hours and $750 setup budget
• 📈 401(k) + 4% Matching

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Customer Success Team Interview· 60 min