💼 About This Role

You'll provide technical support for data-related issues, troubleshooting access, quality, and availability problems. You'll coordinate with technical teams, develop knowledge base articles, and monitor service health. This role offers the chance to drive improvements in a federal environment with TS/SCI clearance.

🎯 What You'll Do

• Respond to and resolve customer tickets related to data services
• Diagnose complex data-related problems and coordinate with technical teams
• Develop and maintain knowledge base articles for common data issues
• Monitor data service health and performance, report on metrics

📋 Requirements

• 4+ years of experience providing technical support for data operations
• Demonstrated expertise in troubleshooting data issues
• Must meet DoD 8140 requirements
• Active TS/SCI clearance

🎁 Benefits & Perks

• 🏖️ Paid time off
• 🏥 Health insurance
• 💰 Retirement plans
• 📚 Training and certifications
• 🏢 Onsite office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 1 week