🛠 Tech Stack

💼 About This Role

You'll ensure a seamless customer experience for flight bookings across multiple channels. You'll handle escalated issues and identify trends to improve satisfaction. Collaborate with cross-functional teams to enhance the platform.

🎯 What You'll Do

• Handle escalated customer issues across phone, email, chat, and social media
• Identify and address trends in customer complaints and feedback
• Implement process improvements to enhance team productivity
• Collaborate with product, engineering, and finance departments

📋 Requirements

• Expertise with GDS tools like Amadeus or Galileo
• Understanding of ticketing, refunds, cancellations, reissue, PNR check
• Experience in flights or aviation industry preferred

✨ Nice to Have

• Proficiency in CRM software
• Knowledge of industry trends and best practices in customer service
• Strong problem-solving and communication skills

🎁 Benefits & Perks

• 💰 Competitive compensation with wealth creation opportunities
• 🚀 Collaborative output-driven program across businesses
• 🔄 Cross-sell opportunities to increase revenue per user
• 📈 360-degree feedback from peer teams
• 🏆 Respect earned from peers and managers

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min