💼 About This Role

You'll join our Madrid team as an Energy Manager, providing exceptional customer service for a leading renewable energy company. Your core impact will be resolving customer inquiries and issues via phone and email. This role stands out with flexible scheduling options and a supportive, dynamic team environment.

🎯 What You'll Do

• Handle customer inquiries by phone and email.
• Resolve any issues related to energy operations.
• Manage cases end-to-end without transferring calls.
• Learn new topics daily and support team needs.

📋 Requirements

• 1 year of experience in customer service or telephone advisory.
• Proven customer-centric approach with patience and empathy.
• Ability to adapt to a dynamic and evolving environment.

✨ Nice to Have

• English language skills (valued but not required).

🎁 Benefits & Perks

• 💶 Share options in Octopus Energy
• ☕ Breakfast and fruit at the office
• 🏥 Flexible remuneration (meal, transport, childcare, health insurance)
• 🚘 Electric vehicle purchase assistance
• 🎓 Product training and professional development

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2In-person interview· 60 min

🚩 Heads Up

• Salary is low for Madrid cost of living