🛠 Tech Stack

💼 About This Role

You'll own the end-to-end renewal process for customers under $10K ARR, protecting recurring revenue and ensuring seamless contract execution. Your core impact is maximizing renewal rates and reducing churn within a high-growth SaaS company. This fully remote role offers the chance to build scalable operational foundations in a Series C environment.

🎯 What You'll Do

• Manage renewals for sub-$10K ARR customer segment
• Proactively send auto-renewal reminders and engage customers
• Generate and facilitate order forms and renewal agreements
• Triage escalations with cross-functional teams
• Identify upsell opportunities and hand off to Sales

📋 Requirements

• Track record of owning retention or renewal outcomes
• Experience in Customer Success, Revenue Operations, or Renewals in SaaS
• Strong organizational skills managing multiple timelines
• Proficiency with CRM systems and billing workflows

✨ Nice to Have

• Experience with Salesforce or HubSpot
• Process improvement initiatives
• Familiarity with contract lifecycle management

🎁 Benefits & Perks

• 🏖️ Fully remote work
• 📈 High-growth Series C environment
• 🏆 Ownership and measurable impact
• 🤝 Collaborative cross-functional teams

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Cross-functional panel· 60 min