💼 About This Role

You'll be the main touchpoint for residents and homeowners, navigating questions and resolving home-related situations. You'll own cases end-to-end and coordinate solutions across teams to ensure a high-quality experience. This role shapes long-term trust and belonging for our members.

🎯 What You'll Do

• Support residents and homeowners with empathy and clarity
• Own cases end to end, ensuring timely resolution
• Work cross-functionally with Operations, Home Quality, Move-Ins, Engineering
• Manage multiple cases while maintaining high service standards

📋 Requirements

• 1+ years of experience in Customer Service
• Strong problem-solving skills and service-first mindset
• Clear written and verbal communication skills
• Ability to quickly learn internal systems

✨ Nice to Have

• Experience in proptech or operations roles
• Familiarity with case management or support platforms
• Experience with rotating or weekend schedules

🎁 Benefits & Perks

• 🏠 Mission-driven team focused on homeownership
• 🌱 Growth in a culture of ownership and excellence
• 🤝 Meaningful work alongside caring people