🛠 Tech Stack

💼 About This Role

You'll build strategic relationships with customers to drive adoption of DeepL's Language AI platform. You'll serve as a trusted advisor, conducting business reviews and ensuring customers achieve their desired outcomes. This role offers the opportunity to work with API users and support LATAM expansion with Spanish language skills.

🎯 What You'll Do

• Build long-term relationships with customers to understand their ecosystem and goals.
• Conduct regular business reviews presenting relevant data and narratives.
• Drive product adoption by strategically positioning DeepL products to stakeholders.
• Collaborate with account executives to identify growth and up-sell opportunities.

📋 Requirements

• Relevant experience managing client relationships at senior levels.
• Proven track record in customer success focusing on retention.
• Background in sales or account management with renewals and up-sell/cross-sell.
• Experience with APIs and working with customers integrating solutions.

✨ Nice to Have

• Proficiency in Spanish, Portuguese, or French.
• Experience in the Software/SaaS industry.

🎁 Benefits & Perks

• 🌍 Global Team: Join a diverse, internationally distributed team of over 1,000 passionate employees.
• 🚀 Growth Opportunities: Work in a fast-moving, purpose-driven environment with cutting-edge AI technology.
• 🏢 Hybrid Work: Participate in-office 2-3 times per week in Austin.
• 📚 Learning Culture: Continuous learning and personal growth with a curious mindset.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 45 min
4. 4Executive Interview· 30 min