🛠 Tech Stack

💼 About This Role

You'll manage customer loyalty and adoption of Saviynt's AI-powered identity security platform, serving as the primary post-implementation point of contact for Fortune 500 clients. You'll drive value-based outcomes by analyzing product utilization trends and coordinating cross-functional teams to eliminate adoption barriers. This role offers remote flexibility with up to 50% travel to customer sites.

🎯 What You'll Do

• Serve as primary customer point of contact post-implementation.
• Manage subscription renewal pipeline and monitor customer health.
• Develop upsell/cross-sell opportunities through deep relationships.
• Coordinate meetings between customers and internal teams.

📋 Requirements

• Expert knowledge of Identity and Access Management (IAM)
• Cloud, hybrid, and on-premise IT architecture experience
• Account management with Fortune 500 / Global 1000 companies
• Customer success experience in a SaaS organization

✨ Nice to Have

• Cybersecurity or compliance background
• Process improvement and analysis skills

🎁 Benefits & Perks

• 🏥 Medical, Dental, Vision, Life Insurance
• 💰 401K
• 🏖️ Unlimited PTO
• 🍽️ Daily Catered Lunches
• 🎉 Employee Recognition Programs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min