🛠 Tech Stack

💼 About This Role

You'll support the Navy Region Southwest by managing Avaya telephony and A/V systems in a hybrid field/help desk role. Your work ensures operational readiness of critical communication infrastructure for a DoD contract requiring Secret clearance.

🎯 What You'll Do

• Administer and troubleshoot Avaya Communication Manager (CM10) environment
• Design, install, and support A/V equipment in conference rooms
• Provide on-site and remote Tier 1/2 support for end-users
• Perform station administration and call-routing configurations

📋 Requirements

• 4+ years of applicable DoD work experience
• Security+ or equivalent DoD 8570/8140 IAT Level II certification
• 3-5 years of IT support role experience
• Hands-on experience with Avaya Communication Manager (CM10 or recent)

✨ Nice to Have

• CompTIA A+ or Network+ certification
• Avaya ACIS or ACSS certification
• Certified Technology Specialist (CTS) certification

🎁 Benefits & Perks

• 🏥 Health Insurance
• 💰 Competitive Pay ($68k–$95k)
• 🕒 Paid Leave
• 🏦 Retirement Benefits

📨 Hiring Process

Estimated timeline: 3-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Interview· 1 hour
3. 3Clearance Verification· 2 weeks

🚩 Heads Up

• Hybrid role merges field service and help desk responsibilities, which may stretch focus
• Requires lifting up to 50 lbs, not typical for IT roles