💼 About This Role

You'll answer incoming calls and assist customers with booking jobs, following up, and resolving issues for Dave's World, a leading heating and cooling company in Maine. Your work directly drives service appointments and customer satisfaction.

🎯 What You'll Do

• Convert incoming calls into booked service appointments
• Deliver call scripts with clear, compelling tone
• Resolve customer issues and promote the brand
• Maintain and update customer database accurately

📋 Requirements

• Proven customer service track record
• IT competent with strong typing and phone system skills
• Excellent verbal and written communication
• Ability to work in a fast-paced, goal-driven environment

✨ Nice to Have

• Experience in outbound calling
• Familiarity with heating/cooling industry

🎁 Benefits & Perks

• 💰 Bonus opportunities
• 🏢 Office environment with temperature control
• 🪑 Sitting/standing desk