Service Delivery Consultant, Level 1 at Jobs at Lyra Technology Group

2h ago

Service Delivery Consultant, Level 1

Brisbane

full-timejuniorIT services

Tech Stack

Description

As a Level 1 Service Delivery Consultant, you will be the first point of contact for clients, providing responsive and professional IT support. You'll resolve technical issues, manage service requests, and contribute to positive client experiences while growing your skills in a supportive team.

Requirements

University or TAFE graduate in a relevant field, or equivalent IT support experience
Previous experience in an IT support or service desk role

Responsibilities

Act as first point of contact for clients seeking technical assistance
Log, triage, and manage incidents and service requests via Service Desk (onsite and remote)
Provide frontline support across desktop, Microsoft 365, and core infrastructure issues
Communicate proactively with clients, keeping them informed during resolution
Create and maintain accurate documentation of client environments and solutions

Jobs at Lyra Technology Group

Lyra Technology Group is a p rivate e quity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 100+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.

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