🛠 Tech Stack

💼 About This Role

You'll lead day-to-day execution of voucher processing programs, ensuring accurate and efficient operations. You'll supervise managers and foster a collaborative team culture while monitoring production metrics. This role partners with cross-functional teams to resolve operational bottlenecks and drive program outcomes.

🎯 What You'll Do

• Lead operational strategy for voucher processing programs
• Supervise Voucher Processing Managers and their teams
• Monitor workflow, queue health, and production metrics
• Collaborate with internal teams to resolve issues and ensure compliance

📋 Requirements

• 5+ years in program management or compliance-driven environments
• Experience managing teams and overseeing operational workflows
• Strong organizational and leadership skills
• Experience with CRM systems like Salesforce or Monday.com

✨ Nice to Have

• Experience with incentive programs or government-funded initiatives
• Familiarity with compliance-based program administration
• High-volume processing environment experience