💼 About This Role

You'll design and evaluate conversational scenarios to benchmark advanced AI audio models for customer support. Your work will directly influence how next-generation voice agents understand and respond in real-world service environments. You'll contribute to high-quality datasets in a remote, flexible contract setting.

🎯 What You'll Do

• Design and execute role-play evaluation scenarios for customer support
• Assess AI model outputs for clarity, flow, tone, and naturalness
• Validate task completion accuracy and contextual understanding
• Document evaluation results and provide feedback for model improvement

📋 Requirements

• Strong verbal communication skills and experience in simulated customer support
• English proficiency across reading, writing, listening, and speaking
• Ability to evaluate structured dialogue and follow detailed assessment frameworks
• Basic understanding of structured data concepts like JSON and simple logic

✨ Nice to Have

• Experience with evaluation rubrics and prompt-based workflows
• Familiarity with conversational AI technologies
• Analytical mindset with attention to detail

🎁 Benefits & Perks

• 💰 Hourly compensation $11–$30.65 per hour
• 🏠 Remote, contract-based engagement with flexible hours
• 🚀 Opportunity to work on cutting-edge AI model development
• 📋 Project-based work with clear evaluation frameworks
• 🔬 Exposure to advanced conversational and agentic audio technologies

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3Technical Assessment· 1 hour