Tech Stack

Description

You will lead a team delivering NICE CXone AI products and related technologies. This role blends strategic oversight with hands-on engagement, requiring effective team management and cross-functional collaboration to drive successful customer outcomes.

Requirements

• Proven leadership experience managing professional services teams
• Strong matrix management and cross-functional collaboration skills
• Experience with AI or customer service automation solutions
• Ability to manage customer implementations and deployments
• Public and private sector customer experience

Responsibilities

• Provide leadership, coaching, and performance management to team members
• Foster a collaborative and high-performing team environment
• Prioritize, assign, and manage team activities and projects
• Develop best practices and methodologies for CSA Solution delivery
• Participate in recruitment, hiring, and development of talent