🛠 Tech Stack

💼 About This Role

You'll be the first line of defense for troubleshooting and issue resolution for Tabs' merchants, an AI-native revenue platform. You'll collaborate cross-functionally to resolve technical issues and identify recurring trends. This role stands out for its high-impact, fast-paced environment and focus on merchant success and proactive issue prevention.

🎯 What You'll Do

• Resolve complex support issues via email, Slack, and chat.
• Own ticket triage and prioritization.
• Troubleshoot invoicing, payments, and integration issues.
• Identify patterns and provide actionable insights to Product & Engineering.

📋 Requirements

• 1-5 years in support or customer success, preferably SaaS or fintech.
• Technical aptitude with API, ERP, or payment troubleshooting.
• Excellent written communication and ability to explain complex topics.
• Experience with ticketing systems like HubSpot, Zendesk, or Pylon.

✨ Nice to Have

• Accounting knowledge.
• SQL or data querying experience.
• Experience in a fast-paced startup.

🎁 Benefits & Perks

• 💰 Competitive compensation and equity
• 🌴 Unlimited PTO
• 🏥 100% employer-covered healthcare premium
• 🍱 Lunch provided via Sharebite
• 👶 Parental leave up to 12 weeks

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Take-home Assessment· 2 hours

🚩 Heads Up

• Out-of-hours coverage required for 24x7 SaaS.
• Role may involve high ticket volume.