🛠 Tech Stack

💼 About This Role

You'll drive performance excellence for Customer Support and Player Operations using sharp analytics, forecasting, and optimization. You'll build and automate reports in Looker, Retool, Zendesk for real-time visibility and forecast weekly/monthly volumes to guide KPIs and capacity. This role directly boosts player satisfaction for millions in a fast-growing iGaming environment.

🎯 What You'll Do

• Monitor and optimize agent, team lead, manager, and QA performance with actionable insights
• Forecast weekly/monthly volumes to guide KPIs, hiring, training, and capacity planning
• Build and automate reports in Looker, Retool, Zendesk for real-time visibility
• Design tech solutions for performance tracking and operational dashboards

📋 Requirements

• Analytical prowess in performance monitoring and ops data
• Hands-on with Looker, Retool, Zendesk
• Proven forecasting, capacity planning, and optimization experience
• Tech skills to build monitoring tools

✨ Nice to Have

• Experience in iGaming or similar high-growth industry
• Strong communication for stakeholders and partners

🎁 Benefits & Perks

• 🖥️ Remote-first work environment
• 📈 Growth opportunities in product, tech, and strategy
• 🌐 Global team across Europe and beyond
• 🔧 Latest tech tools like Kubernetes and custom software
• 🤝 Collaborative innovative teams

🚩 Heads Up

• Role title includes 'Customer Support' but description focuses on analytics and ops, may be mismatched expectations
• Requirements mix soft skills (communication) with hard skills, but no explicit years of experience stated