🛠 Tech Stack

💼 About This Role

You'll lead Good Chop's customer care strategy, transforming support from reactive to proactive. You'll drive loyalty and revenue through measurable CX improvements. This role offers ownership of performance metrics and cross-functional leadership.

🎯 What You'll Do

• Develop and own CX strategy
• Supervise and manage customer care agents
• Manage learning development for agents
• Own performance management and analyze metrics
• Gather voice of the customer via feedback loops

📋 Requirements

• 5+ years managing customer experience/support teams
• Advanced Excel skills and data analysis comfort
• Strong analytical and project management skills
• BA/BS in Business, Communications, Marketing, English, or related field

✨ Nice to Have

• Experience at another DTC consumer business
• Experience with SQL or Tableau

🎁 Benefits & Perks

• 💰 Competitive salary and 401k with immediate vesting
• 🏖️ Generous PTO including sabbatical and parental leave
• 🏥 Comprehensive health benefits with $0 monthly options
• 📚 Tuition reimbursement for continuing education
• 🍴 Up to 85% discount on HelloFresh meal plans

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min

🚩 Heads Up

• Salary range listed but no explicit bonus/equity details