🛠 Tech Stack

💼 About This Role

You'll join Varicent's Technical Support Team to troubleshoot and resolve SaaS-related issues for global clients. You'll be the frontline of customer success, ensuring seamless adoption of our Sales Performance Management solutions. This role offers exposure to diverse technologies and collaboration with industry leaders.

🎯 What You'll Do

• Resolve incidents by collecting logs and replicating issues.
• Communicate progress with clients and update CRM records.
• Use support tools and processes to resolve cases.
• Share best practices for Varicent product usage.

📋 Requirements

• 2+ years of relevant technical experience.
• SaaS platform experience required.
• Familiarity with relational databases and SQL.
• B2 English proficiency or higher.

✨ Nice to Have

• Experience with client-server architecture.
• Troubleshooting experience for web applications.

🎁 Benefits & Perks

• 💰 Market leading compensation
• 🏖️ Remote work with flexible hours
• 📈 Growth opportunities in a supportive environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min