💼 About This Role

You'll join Base's Member Experience team to deliver world-class support to customers. You'll be the voice of the brand, solving issues across phone, email, and text. This role offers hands-on problem-solving with direct impact on customer satisfaction and the future of clean energy.

🎯 What You'll Do

• Engage with members via phone, email, text, and other channels.
• Troubleshoot and resolve issues related to Base Power products.
• Use tools to track, manage, and prioritize member interactions.
• Partner with engineering, marketing, and operations teams.

📋 Requirements

• 1-5 years of experience in customer support or related field.
• Excellent written communication skills with strong grammar and clarity.
• Ability to multitask and manage multiple inquiries simultaneously.
• Comfort with ambiguity and fast-paced startup environment.

✨ Nice to Have

• Experience with ticketing systems like Zendesk or Intercom.
• Background in energy or utility industry.
• Bilingual in Spanish or other languages.

🎁 Benefits & Perks

• 🏥 Health insurance coverage
• 💰 Equity in a growing startup
• 🏖️ Paid time off including sick leave
• 📚 Learning and development stipend
• 🍕 Team lunches and social events

🚩 Heads Up

• Role may expand or change based on business needs
• In-person work required with no 9-to-5 schedule