💼 About This Role

You'll manage a team of customer support representatives and ensure excellent service. Your core impact includes setting team goals, monitoring performance, and implementing policies to enhance customer satisfaction in a fast-growing fintech company that is making Africa cashless.

🎯 What You'll Do

• Manage day-to-day customer support functions of your team
• Respond and escalate customer support issues
• Implement processes to enhance customer satisfaction
• Conduct monthly 1-on-1s with support representatives

📋 Requirements

• French fluency (required)
• English at intermediary level
• 2+ years as a Customer Service Manager or equivalent
• 1+ year as a Customer Service Representative

✨ Nice to Have

• Experience managing a large team of Support Representatives
• Ability to work flexible hours and weekends
• Strong strategic thinking and leadership skills

🎁 Benefits & Perks

• 🏖️ Generous Parental Leave (26 weeks mothers, 4 weeks fathers)
• 🏥 Health Insurance for you and your dependents
• 🏋️ Gym Membership Subsidy
• 💻 Airtime Reimbursement
• 🍲 Free Food and beautiful office

📨 Hiring Process

Fill out the form, upload a resume in English and a cover letter describing your interest.