🛠 Tech Stack

💼 About This Role

You'll lead one of Vixxo's strategic customer portfolios, owning retention and expansion across a book of business. As a hybrid player-coach, you'll directly manage key national accounts while developing a team. You'll work with strategic retail and QSR accounts to strengthen executive-level customer relationships.

🎯 What You'll Do

• Serve as senior point of contact for 3–5 strategic national accounts
• Build executive-level relationships with Facilities, Operations, Procurement and Finance
• Lead monthly business reviews and quarterly QBRs
• Identify and drive expansion opportunities across trades and geographies
• Own retention across portfolio with focus on zero unplanned churn

📋 Requirements

• 8 to 12 years of progressive experience in customer success or enterprise sales in B2B services
• 3 to 5 years directly managing a team of CSMs or account executives
• Demonstrated track record of net revenue retention and multi-million-dollar expansion revenue
• Experience with multi-site retail, QSR, or C-store customers

✨ Nice to Have

• Experience selling SaaS-enabled services or facilities services
• Proficiency with Salesforce, Gong, and consultative sales methodology (Challenger preferred)

🎁 Benefits & Perks

• 🏖️ Remote flexibility with central US locations
• 💰 Competitive base salary plus variable compensation
• 🏆 Leadership development and coaching opportunities
• 🧳 25-35% travel to customer sites and offices

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min