🛠 Tech Stack

💼 About This Role

You'll act as a key technical point of contact for customers and partners using a leading messaging and WhatsApp-based business platform. You will support complex API-driven integrations and troubleshoot technical issues. This fully remote role offers exposure to modern APIs, messaging infrastructure, and scalable SaaS systems.

🎯 What You'll Do

• Provide multi-channel technical support to customers and partners.
• Troubleshoot and resolve issues related to WhatsApp Business API and REST APIs.
• Collaborate with L2 support and engineering teams on complex problems.
• Document issues and improve internal knowledge bases.

📋 Requirements

• 3–4 years of experience in technical support or similar customer-facing roles.
• Degree in Computer Science, IT, Engineering, or related field.
• Solid understanding of web technologies such as HTML, CSS, JavaScript, APIs.
• Hands-on experience with REST APIs and webhooks.

✨ Nice to Have

• Strong English proficiency (C1+) plus at least one additional language.
• Experience with WhatsApp Business ecosystem.

🎁 Benefits & Perks

• 🏠 Fully remote work with global flexibility.
• 💰 Competitive annual compensation ($20,000–$25,000 USD).
• 🛠️ Cutting-edge messaging and API technologies.
• 🌍 Global clients and partnerships within WhatsApp Business ecosystem.
• 📚 Continuous learning opportunities in technical support and cloud-based systems.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screening· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 week