🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and manage a team of case managers, ensuring compliance with internal policies and driving enhanced service quality for patients and healthcare professionals.

🎯 What You'll Do

• Lead and motivate a team of case managers
• Oversee workload management for patient coverage
• Identify improvements to enhance patient/provider experience
• Monitor team performance against KPIs and SLAs

📋 Requirements

• Bachelor’s Degree required
• 5+ years experience in pharmaceutical, biotech, or patient support
• 2+ years leadership experience in a management role
• Experience with direct provider and patient interaction

✨ Nice to Have

• Advanced degree preferred
• Proficiency in CRM systems

🎁 Benefits & Perks

• 💰 Competitive salary ($125,600-$234,000)
• 🏥 Comprehensive medical benefits
• 💰 401(k) with company contributions
• 🏖️ Generous PTO including vacation, sick leave, parental leave
• 📈 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Hiring Manager· 1 hour
3. 3Panel Interview· 1 hour