🛠 Tech Stack

💼 About This Role

You'll lead the development of a new Customer Insights function within Operations Strategy, partnering with Product, Sales, Marketing, and Executive leadership. You'll deliver executive-ready recommendations to shape product, go-to-market, and investment decisions. This role offers the chance to build a high-performing insights team from the ground up.

🎯 What You'll Do

• Design and implement user research methodologies including customer interviews and surveys.
• Conduct qualitative and quantitative research on customer experience and competitive dynamics.
• Lead customer segmentation, persona mapping, and win/loss analysis.
• Synthesize feedback into actionable insights for product and business strategy.

📋 Requirements

• 8+ years of experience in customer insights, user research, market research, or management consulting.
• Experience in fintech, payments, or B2B SaaS.
• Proven expertise in designing and executing research methodologies (interviews, surveys, data analysis).
• Strong stakeholder management skills with cross-functional partner experience.

✨ Nice to Have

• Experience managing or mentoring researchers or analysts.
• Deep familiarity with payments or fintech customer journeys.
• Track record producing C-suite or investor-facing deliverables.

🎁 Benefits & Perks

• 💰 Competitive salary with equity and bonus.
• 🏖️ Flexible hybrid work in San Francisco.
• 📈 Career growth in a high-visibility role.
• 🌍 Global impact at a fintech unicorn.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 90 min