💼 About This Role

You'll join Blink Health, a healthcare technology company, to handle inbound calls from patients, doctors, and insurers. You'll resolve issues and provide patient care, ensuring a smooth experience. This role offers the chance to make a tangible impact on people's access to medications.

🎯 What You'll Do

• Receive inbound calls to resolve patient, doctor, and insurer issues.
• Provide patient care and triage to appropriate teams when needed.
• Document call information and data according to procedures.
• Meet and exceed structured performance targets.

📋 Requirements

• Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese.
• High school diploma or GED required.
• Customer service or inbound call center experience required.
• Availability for shifts between 9:30 AM and 9 PM EST, including rotating Saturdays.

✨ Nice to Have

• Bachelor's degree strongly preferred.
• Healthcare, pharmacy, or relevant industry experience preferred.

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 💰 401(k) retirement plan
• 🗓️ Paid time off, sick time, and holidays
• 🍱 Daily meal stipend for onsite marketplace
• 🚍 Pre-tax transit benefits and free onsite parking

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 24 hours