🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for customers experiencing technical issues with our robotics systems, providing prompt and professional support. You'll work closely with engineering teams to dive deep into technical challenges and be the voice of the user in shaping our technology. This role offers a meaningful opportunity to make a direct impact on cutting-edge robotic solutions.

🎯 What You'll Do

• Diagnose and resolve mechanical, electrical, firmware, and software issues.
• Collaborate with engineering teams to replicate and document unresolved issues.
• Develop and maintain support documentation like FAQs and troubleshooting guides.
• Guide customers through onboarding and train users on system setup and best practices.

📋 Requirements

• Bachelor's degree in Robotics, Mechatronics, or related technical field.
• 3 years of hands-on technical support or field engineering in robotics or automation.
• Solid understanding of robotics fundamentals: sensors, actuators, controllers, embedded systems.
• Familiarity with Linux, Python and/or C++, and ROS.

✨ Nice to Have

• Experience with collaborative robots, autonomous mobile robots, or industrial robotic arms.
• Familiarity with cloud-based remote support tools, IoT platforms, or fleet management dashboards.
• Prior experience writing technical documentation or training materials.