💼 About This Role

You'll lead Manila application support and cross-functional teams, ensuring high performance and a strong Cubic culture. You'll drive operational efficiency and process improvements using AI and automation. This role offers a chance to be a senior local leader for a global tech company.

🎯 What You'll Do

• Lead and manage the Application Support Team daily.
• Provide backup regional support for high-priority incidents.
• Drive continuous improvement and process automation initiatives.
• Foster cross-functional collaboration and Cubic culture locally.

📋 Requirements

• Connectivity Management experience required.
• Demonstrated continuous improvement methodology experience.
• Experience managing teams and fostering collaboration.
• Strong analytical and operational metrics skills.

✨ Nice to Have

• Experience with ITIL CSI or similar frameworks.
• Experience with AI in process automation.
• Previous experience as a Service Delivery Manager.

🎁 Benefits & Perks

• 🌍 Global impact with over 200 countries served.
• 🚀 Innovative environment with focus on AI and automation.
• 👥 Collaborative culture encouraging growth and leadership.
• 🏢 Hybrid work in Manila office.