Description

You will build and scale the operational backbone of the MongoDB for Startups Program, owning systems, processes, and operational rigor from application evaluation to lifecycle communications and performance dashboards. You'll work closely with Marketing, Sales, Partnerships, Finance, and Operations to ensure program durability, precision, and measurable business impact.

Requirements

• 5-8 years experience in program management/operations, startup ecosystem programs, revenue operations, growth operations, or similar operational function
• Experience communicating directly with customers, triaging high volumes of inbound inquiries, and managing escalations
• Experience managing or operating structured, global, tiered programs at scale
• Strong analytical capabilities with experience building dashboards and deriving insights from data
• Deep operational discipline with strong attention to detail and process documentation

Responsibilities

• Own end-to-end operational management of the startup program application process including review, qualification, tiering, and approvals
• Evaluate applications to ensure alignment with program criteria using internal and external data sources
• Ensure approved startups receive appropriate credit allocations and program resources based on established tiering
• Serve as primary point of contact for inbound startup program inquiries, managing requests with clarity and efficiency
• Build and maintain reporting infrastructure to track applications, acceptances, activation rates, consumption, and program ROI