🛠 Tech Stack

💼 About This Role

You'll serve as a lead technical expert driving partner success across implementation and product adoption. You'll own escalated troubleshooting and set technical standards. This role combines deep technical expertise with strategic partner enablement for a global SaaS leader.

🎯 What You'll Do

• Deliver lead-level technical guidance and troubleshooting to partner customers.
• Oversee complex implementation projects including integrations and deployment architecture.
• Lead cross-functional collaboration with TAMs and Partner Success Managers.
• Create standardized best practices and technical playbooks across partner accounts.

📋 Requirements

• 7+ years experience in implementation engineering or related technical customer-facing role.
• Strong expertise in diagnosing and resolving complex technical issues across APIs and deployment environments.
• Exceptional communication skills to translate technical concepts for executive stakeholders.
• Ability to travel up to 20% regional travel.

✨ Nice to Have

• Experience partnering with channel or reseller organizations.
• Familiarity with cloud architectures and API ecosystems.
• Deep knowledge of global partner ecosystems or channel/alliances strategy.

🎁 Benefits & Perks

• 🏖️ Remote Flexibility: up to 20% travel only.
• 💰 Competitive Compensation: estimated total comp from market data.
• 🏥 Health & Wellness: comprehensive benefits package (estimated).
• 📚 Professional Development: opportunities for growth in global tech leader.
• 🌍 Global Impact: work with Fortune 100 clients.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Assessment· 90 min