💼 About This Role

You'll be the trusted partner for customers using Assembled's unified support platform that orchestrates human and AI agents. You'll handle everything from billing to deep technical troubleshooting, turning individual tickets into company-changing improvements. This hybrid role in London offers direct collaboration with engineering and the chance to contribute code fixes.

🎯 What You'll Do

• Create exceptional experiences for customers across email, Slack, chat, and Zoom.
• Master Assembled's full product suite including AI and WFM products.
• Investigate and resolve technical issues by diving into logs and debugging.
• Represent the voice of the customer and influence product direction.

📋 Requirements

• Growth mindset and eagerness to learn.
• Strong technical generalist skills for troubleshooting across the stack.
• Excellent communication skills across various channels.
• Collaborative mindset working with cross-functional teams.

✨ Nice to Have

• Experience with support tools like Zendesk or Intercom.
• Familiarity with AI or workforce management products.
• Ability to write scripts or lightweight code fixes.

🎁 Benefits & Perks

• 💰 Competitive salary with equity.
• 🏖️ Hybrid work with in-office Mondays and Thursdays.
• 📈 Opportunity to contribute code to engineering.
• 📚 Professional development and growth mindset culture.
• 🤝 Collaborative team environment.