🛠 Tech Stack

💼 About This Role

You'll drive customer success and long-term value adoption for a fast-growing SaaS platform serving property managers globally. You'll act as a trusted advisor to mid-market clients, helping them maximize platform usage and achieve measurable business outcomes. This remote role spans multiple countries, with strong growth opportunities.

🎯 What You'll Do

• Drive product adoption across a portfolio of mid-market SaaS customers
• Manage onboarding, engagement, and success strategies tailored to customer needs
• Build strong customer relationships and proactively manage retention
• Identify upsell and cross-sell opportunities to support platform expansion

📋 Requirements

• 3–5 years of experience in Customer Success within SaaS environments
• Proven ability to manage 100–200 accounts with strong prioritization skills
• Demonstrated success in driving retention metrics like NRR and GRR
• Native-level fluency in both Spanish and English

✨ Nice to Have

• Experience with Salesforce and Zendesk
• Experience managing mid-market accounts

🎁 Benefits & Perks

• 🏖️ 100% Remote Work within your country of residence
• 💰 Equity Participation with stock options
• 🏥 Health Insurance and country-specific benefits
• 📈 Professional Growth and internal mobility opportunities
• 🌍 Global Team across 40+ countries

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round with VP· 45 min