💼 About This Role

You'll provide technical support to customers using a cutting-edge insider risk management platform. You'll maintain high customer satisfaction while managing operational expectations. This role offers remote work and a chance to join a global, forward-thinking team.

🎯 What You'll Do

• Provide technical support to customers via chat and email
• Maintain high customer satisfaction while managing expectations
• Evaluate and analyze issues to resolve or escalate tickets
• Identify trends in support requests for long-term solutions

📋 Requirements

• Technical support experience in a SaaS environment
• Ability to communicate with both technical and non-technical users
• Strong problem-solving skills and attention to detail
• Availability to work Monday to Friday 9AM-5PM EST

✨ Nice to Have

• Experience with insider risk management or user behavior analytics
• Knowledge of IT security concepts
• Experience with ticketing systems like Jira or Zendesk

🎁 Benefits & Perks

• 🌍 Remote work from anywhere
• 💰 Competitive compensation
• 🏖️ Flexible paid time off
• 💻 Laptop reimbursement
• 📈 Ongoing training and career growth

📨 Hiring Process

Estimated timeline: 2-3 weeks

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Team Interview· 45 min