💼 About This Role

You'll handle customer escalations on social media channels for Paytm, ensuring timely resolution and positive user experience. You'll maintain brand consistency across all interactions and collaborate with internal teams to provide feedback and insights.

🎯 What You'll Do

• Resolve merchant/customer queries via social media, chat, and calls
• Monitor and respond to escalated issues, posts, and comments
• Maintain brand consistency in tone and messaging
• Coordinate campaigns and initiatives per brand guidelines

📋 Requirements

• Minimum 1 year experience in social media escalations or customer service
• Strong multitasking and problem-solving skills
• Excellent written communication and brand voice adherence
• Graduate degree in any discipline

✨ Nice to Have

• Prior experience managing chat or email support
• Ability to work independently with high initiative

🎁 Benefits & Perks

• 🏖️ Competitive compensation
• 📈 Growth opportunities within a strong ecosystem
• 🤝 Collaborative culture with cross-functional support
• 📝 Frequent feedback and mutual respect