Tech Stack

Description

You will be the primary point of contact for service customers, guiding them through maintenance and repair processes at a Carvana dealership. You'll consult with customers, document issues, provide estimates, and coordinate with technicians to ensure timely service, all while delivering a no-hassle experience.

Requirements

• 3+ years of customer-facing experience
• Proven experience as a Service Advisor or similar role in an automotive dealership
• Strong knowledge of vehicle systems, especially Chrysler/Dodge/Jeep/Ram models (plus)
• Excellent customer service, communication, and time management skills
• Valid driver's license and clean driving record

Responsibilities

• Greet customers and document vehicle concerns on Repair Orders
• Advise customers on recommended services and maintenance based on OEM guidelines
• Provide accurate cost and time estimates for service work
• Maintain communication with customers regarding repair status and delays
• Coordinate with technicians and parts department to ensure timely completion