🛠 Tech Stack

💼 About This Role

You'll join our Technical Support Engineer team to help customers with diverse technical questions via email. You will collaborate with cross-functional teams to resolve issues and improve our solutions. This role offers full remote work in Europe and a permanent contract.

🎯 What You'll Do

• Help customers with setup requests for CMP, PMP, integrations, and API
• Troubleshoot, reproduce issues, escalate, and follow up with Engineering
• Provide feedback on product features and qualify feature requests
• Contribute to internal/external documentation and train teams

📋 Requirements

• Degree in Computer Science or equivalent training
• Understanding of how websites and web applications work
• A couple of years of experience as Technical Support Engineer, TAM, or Solution Engineer
• Very good English & French level both written and spoken

✨ Nice to Have

• Exposure to a mobile app programming language like Java, Objective-C, Kotlin, or Swift
• Familiarity with ad tech industry or publisher pain points in advertising
• GDPR and data privacy sensitivity

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in Europe
• 🏢 Paris office option available
• 📄 Permanent contract
• 🔧 Equipment provided for remote work

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1HR call· 30 min
2. 2Technical test· 60 min
3. 3Interview with Technical Support Engineer Lead· 45 min
4. 41:1 calls with team members and CEO· 30 min each