Tech Stack

Description

As a Technical Account Manager, you will support and grow our customer base by ensuring successful adoption of the Salesforce Managed Application. You'll act as a strategic advisor, helping clients align Zenkraft's solutions with their business goals while optimizing workflows and improving retention.

Requirements

• 2+ years in customer-facing role owning technical relationships
• Salesforce Administrator certification
• Background as Salesforce Administrator, Consultant, or Solution Architect
• Familiarity with REST and SOAP APIs
• Fluent in Italian and English

Responsibilities

• Drive customer onboardings and ensure full product adoption
• Develop deep understanding of each customer's business to recommend solutions
• Serve as technical liaison between customers and internal teams
• Identify and promote best practices for standardization and scalability
• Help customers maximize Zenkraft value through configuration and optimization