🛠 Tech Stack

💼 About This Role

You'll provide support and follow-up to clients via email, chat, and WhatsApp. You'll ensure client retention and satisfaction through active listening and issue resolution. This role is key to reducing logistics worries for businesses in LATAM.

🎯 What You'll Do

• Provide active listening and support to client needs
• Follow up on client inquiries via email, chat, WhatsApp
• Ensure client retention through satisfaction
• Register findings in HubSpot for visibility

📋 Requirements

• Experience in high-performance environments like startups
• Strong analytical skills and ability to learn quickly
• Experience developing customer service operations and processes
• KPI-driven with ability to use structured and unstructured data

✨ Nice to Have

• Experience with HubSpot CRM
• Background in logistics or e-commerce
• Experience in client reactivation

🎁 Benefits & Perks

• 💰 Competitive salary
• 🏢 100% onsite work in Tampico office
• 📈 Growth and professional development
• 🤝 Regional mission to simplify logistics for LATAM

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1 week
2. 2Phone screen· 30 min
3. 3Interview· 1 hour

🚩 Heads Up

• Requirements list includes soft skills without clear hard benchmarks
• No salary specified in posting