🛠 Tech Stack

💼 About This Role

You'll provide first-line technical support to xAI's Tutors Space, resolving basic IT issues and onboarding new employees. Your work ensures smooth operations for a team focused on AI systems. You'll join a flat organizational structure with direct impact on the company's mission.

🎯 What You'll Do

• Provide first-line support via phone, email, or in-person for hardware, software, and network issues.
• Log, track, and document service requests in the ticketing system.
• Escalate unresolved issues to Level 2 or specialized teams with detailed documentation.
• Assist with onboarding new employees, including setting up workstations and accounts.

📋 Requirements

• 0-2 years of experience in IT or related field.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts.

✨ Nice to Have

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Basic knowledge of Active Directory and user account management.

🎁 Benefits & Perks

• 💰 Equity
• 🏥 Medical, vision, and dental coverage
• 💼 401(k) retirement plan
• 🛡️ Short and long-term disability insurance
• 🎫 Various discounts and perks

🚩 Heads Up

• Requires ability to work after hours and graveyard shifts without mention of shift differential.
• ITAR requirement restricts to US citizens/legal permanent residents only.