🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for customers needing technical support via phone and email, providing guidance on online learning software and troubleshooting hardware/software issues. Your work ensures a smooth user experience for students and educators, with opportunities to strengthen communication and multitasking skills.

🎯 What You'll Do

• Resolve inbound customer calls and inquiries professionally and empathetically
• Install, maintain, and troubleshoot computers, printers, and peripherals
• Document information into web-based ticketing system
• Escalate unique issues or inaccurate knowledge base information to supervisor

📋 Requirements

• Bilingual English and Spanish (CEF C1 or above)
• Computer knowledge with internet navigation skills
• Experience installing and troubleshooting computers and peripherals
• Must reside within an approved US state

✨ Nice to Have

• College degree or some college completed
• 1+ years of customer service experience

🎁 Benefits & Perks

• 💰 Paid training and ongoing support
• 🏥 Health insurance, retirement contributions, and paid time off

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1-2 weeks
2. 2Phone screen· 30 min
3. 3Identity verification via CLEAR· 1 week