2h ago
Customer Success Manager (French Speaking)
London, England, United Kingdom
full-timemid HybridAdTech
Tech Stack
Description
You will own global customer relationships from day one, providing consultative advice and driving long-term success. You'll act as a strategic and operational link between clients, digital platforms, and Smartly, working in the fast-paced online marketing industry to grow your book of business and manage global client partnerships.
Requirements
- 3-5+ years of digital marketing experience (paid social/Google) in a customer-facing role at a SaaS, MarTech, or AdTech company
- Deep understanding of paid social, Google, and digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest)
- Comfortable addressing technical challenges and partnering with technical teams
- Strong communication skills to explain complex ideas to senior stakeholders
- Fluent in French (written and spoken)
Responsibilities
- Manage and grow a book of business across DV360, TikTok, YouTube, and Meta
- Build trust-based relationships with senior client and partner stakeholders
- Guide Smartly adoption to improve client stickiness, efficiency, and performance
- Drive operational success with clear rhythms (kickoffs, QBRs, escalation paths)
- Partner cross-functionally with Product, Engineering, and Client Partners
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