🛠 Tech Stack

💼 About This Role

You'll provide remote IT support for RD Station, handling tickets via chat, email, and portal. You'll ensure service continuity and improve user experience in a dynamic environment.

🎯 What You'll Do

• Provide remote IT support via chat, email, and portal
• Register and manage tickets in ITSM tool
• Create scripts and workarounds for hardware/software issues
• Execute preventive maintenance and improvements

📋 Requirements

• Experience as IT Support Analyst (remote or local)
• Intermediate knowledge of Windows OS, basics of macOS/Linux
• Basic hardware maintenance and software installation skills
• Basic network understanding and Active Directory management

✨ Nice to Have

• CompTIA IT Fundamentals or ITIL Foundation certification
• Experience with Jira and remote support tools
• Higher education in IT (at least first year)

🎁 Benefits & Perks

• 💼 CLT regime
• 🏖️ Flexible hours
• 🩺 Health and dental insurance
• 📚 Education incentives
• 🍽️ Meal/food voucher

📨 Hiring Process

Estimated timeline: 4-6 weeks

1. 1Application· 1 week
2. 2Mindsight – Work style test· 30 min
3. 3Talent Acquisition Interview· 1 hour
4. 4Technical Interview· 1 hour
5. 5Final Interview· 1 hour
6. 6Offer· 1 week