💼 About This Role

You'll lead the Fraud Operations function across London and Manchester, overseeing teams handling APP scams, account takeover, impersonation fraud, transaction fraud and disputes. This senior leadership role combines strategic ownership, operational performance, regulatory accountability and people leadership. You'll drive adoption of AI and automation to reshape fraud operations for a leading digital bank.

🎯 What You'll Do

• Define and own the strategy and OKRs for Fraud Operations
• Lead operational performance, owning SLAs, quality and resilience
• Own the Fraud Ops budget, balancing service quality and cost
• Drive adoption of AI and automation across the function
• Represent the function at senior forums, influencing priorities

📋 Requirements

• Fraud operations leader with track record managing large teams in financial services or fintech
• Deep expertise across retail banking fraud typologies including APP scams, account takeover and transaction fraud
• Strong strategic and operational leader with experience owning OKRs, budgets and operational performance
• Strong understanding of fraud risk, controls, governance and regulatory obligations

✨ Nice to Have

• Experience within digital banking or fast growth fintech environments
• Exposure to current accounts, lending or credit card fraud operations
• Experience working closely with Product and Engineering teams

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive salary and bonus
• 📈 Stock options
• 🏥 Health insurance
• 📚 Learning and development budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min