2h ago
Vulnerable Customer Support Officer
Cardiff
full-timemid Hybridfinancial services
Description
You will handle escalated inbound calls from vulnerable customers in arrears, manage your own portfolio, and conduct vulnerability assessments. You'll work collaboratively with other departments to provide outstanding support and ensure compliance with TCF principles.
Requirements
- Collections experience essential
- Experience dealing with vulnerable customers in telephony role
- Ability to demonstrate empathy
- Resilient attitude
Responsibilities
- Take escalated inbound calls from vulnerable customers in arrears
- Manage own portfolio of vulnerable customers
- Meet SLAs and implement TCF principles
- Conduct vulnerability assessments
- Collaborate with other departments
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