🛠 Tech Stack

💼 About This Role

You'll deliver onboarding webinars and provide proactive health monitoring for SMB/Core customers, ensuring they activate quickly and stay healthy. You'll work as the first technical guide for Account Managers, helping them navigate product workflows and configuration questions.

🎯 What You'll Do

• Lead recurring onboarding webinars for SMB/Core customers.
• Provide reactive 1:1 onboarding support via ad-hoc calls.
• Proactively monitor portfolio health and conduct targeted outreach.
• Serve as first technical guide for Account Managers on workflows.

📋 Requirements

• 1–3 years in a customer-facing SaaS role (Onboarding, CS, Support, or Implementation).
• Experience interacting with customers via scheduled meetings or webinars.
• Comfortable managing multiple customers using structured playbooks.
• Proficient with CRM systems, ticketing tools, and success platforms.

✨ Nice to Have

• Experience with webinar platforms like Zoom or GoToWebinar.
• Familiarity with customer health scoring and usage analytics.

🎁 Benefits & Perks

• 🚀 Career growth in a fast-scaling AI startup.
• 🌍 Global team with offices in Sydney, Paris, NYC, and more.
• 📚 Learning stipend for professional development.
• 🏖️ Flexible PTO and hybrid work model.