🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for customers and floral partners, providing top-notch support via phone and email. You'll solve problems, escalate technical issues, and help users maximize BloomNation's platform. This role offers a chance to support local florists in a fast-growing startup.

🎯 What You'll Do

• Provide Tier 1 support via phone and email.
• Diagnose issues and provide solutions.
• Escalate complex technical issues to engineering.
• Identify trends to improve support processes.

📋 Requirements

• Customer service experience in a retail or service role.
• Excellent communication skills in writing and over the phone.
• Comfortable learning support tools like Salesforce.
• Ability to work efficiently under pressure.

✨ Nice to Have

• Bilingual Spanish speaking.
• Experience with Salesforce or similar platforms.