Description

As a Technical Support Engineer at NexHealth, you will resolve technical issues for healthcare providers, guide them in using our SaaS platform, and collaborate with internal teams to improve platform quality. Your work directly impacts the reliability of our healthcare infrastructure.

Requirements

• 3+ years professional experience; technical experience a plus
• Strong analytical mindset and problem-solving skills
• Excellent verbal and written communication skills
• BS degree or equivalent experience
• Thrives in fast-paced startup environment

Responsibilities

• Engage with customers via phone, email, and chat to resolve technical inquiries
• Troubleshoot real-time issues and provide solutions for dental workflows
• Guide customers to configure and maximize value from the SaaS platform
• Deliver ad-hoc training sessions to support product adoption
• Partner with Product, Engineering, and Account Management to escalate issues and share insights