🛠 Tech Stack

💼 About This Role

As an Enterprise Premium Support Specialist at Notion, you'll provide high-touch technical support to our largest enterprise customers. You'll collaborate with cross-functional teams to resolve complex issues and drive customer success. This role offers the chance to shape premium support processes for a rapidly growing AI-powered productivity platform.

🎯 What You'll Do

• Provide dedicated account support to premium enterprise customers
• Collaborate with Sales, Customer Success, and Engineering teams
• Lead troubleshooting of advanced technical issues across Notion's platform
• Create and refine support processes and documentation

📋 Requirements

• 10+ years in B2B customer-facing technical roles
• Experience with REST APIs, log analysis, and SSO protocols
• Experience advising customers on AI tool adoption
• Track record of managing escalations in a fast-paced environment

✨ Nice to Have

• Proficiency in scripting languages like JavaScript, Python, or Java
• Strong knowledge of Linux, NoSQL, MySQL
• Deep existing knowledge of Notion

🎁 Benefits & Perks

• 💰 Competitive cash compensation
• 🏢 Equity
• 🏖️ Benefits package

🚩 Heads Up

• Salary range cut off in listing suggests potential compensation mismatch