Description

In this role, you will manage a high-volume portfolio of SMB customers, ensuring they onboard successfully and realize value from Couchbase's platform. You'll use digital tools and proactive monitoring to drive retention and growth.

Requirements

• 3 years experience in Customer Success, Account Management, or Inside Sales (SaaS preferred)
• Ability to manage 50+ accounts using digital tools and automation
• Excellent written and verbal communication skills in English
• Comfort working fully remote in India, collaborating with global teams across time zones

Responsibilities

• Serve as primary contact for a large portfolio of commercial customers, ensuring seamless post-sales transition
• Execute tech-touch and low-touch success plays to guide customers through onboarding and deployment
• Monitor automated product usage data to identify under-utilizing accounts
• Partner with Renewals and Sales teams to ensure timely subscription renewals for SMB
• Identify at-risk accounts early through health scoring and trigger standard recovery playbooks