🛠 Tech Stack

💼 About This Role

You'll act as a strategic business partner to global CS leadership, driving retention and efficiency across the Revenue Operations team. You'll own the operational health of the customer base, protecting recurring revenue through data-driven insights. This role offers high visibility with senior leaders and a chance to shape scalable processes.

🎯 What You'll Do

• Own retention forecasting and churn analysis
• Manage CSM quotas and commission inquiries
• Drive QBR and off-site preparation
• Liaise with ISD to validate tool requirements

📋 Requirements

• 3-5 years in Revenue or CSM Operations
• Advanced experience with Salesforce reporting and dashboards
• Proficient in Gainsight (Success Plans, Playbooks, Health Scoring)
• Strong analytical rigor with a GTM business approach

✨ Nice to Have

• Experience in SaaS environment
• Cross-functional project management skills
• Proactive problem-solving mindset

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 📈 Equity grants
• 🏠 Hybrid work model
• 💻 Home office stipend
• 🧠 Learning budget