🛠 Tech Stack

💼 About This Role

You'll serve as a primary contact for members' credit and account inquiries at a fintech startup. You'll manage payment tracking, account reviews, and cross-functional collaboration with Credit and Risk teams. This role offers autonomy and the chance to shape operational processes in a high-growth environment.

🎯 What You'll Do

• Respond to member credit and account inquiries via third-party platforms
• Manage payment tracking, account reviews, and exception handling
• Update process documentation and maintain accurate member records
• Collaborate with Onboarding, Finance, Credit, and Risk teams

📋 Requirements

• 2–4+ years of experience in client operations or relationship management
• Prior experience supporting high-net-worth clients in financial services
• Comfort working under pressure in a fast-paced environment
• Working knowledge of Microsoft Office and Google Workspace

✨ Nice to Have

• Exposure to credit or finance environments
• Working knowledge of Excel or Google Sheets
• Familiarity with Slack and Zendesk

🎁 Benefits & Perks

• 🏖️ Flexible Time Off
• 🏥 Medical, dental, and vision coverage
• 💰 401k Plan
• 🏠 Work from Home Reimbursement